Software Support Technician

Henry Schein

Customer support via phone and chat
Troubleshoot software issues
Share support documents
Coach customers through software queries via phone and online chat, empathetically approaching their questions

Job Summary

  • Coach customers through software queries via phone and online chat, empathetically approaching their questions.
  • Professionally encourage self-serve approaches by sharing relevant Support Documents while ensuring customer support.
  • Empower customers to get the best of the software to deliver vital patient care and make their lives easier.

Matching Summary

Coach customers through software queries via phone and online chat, empathetically approaching their questions.

Skills & Requirements

Must-have

  • Customer support via phone and chat
  • Troubleshoot software issues
  • Share support documents
  • Analyze situations technically
  • Excellent verbal and written communication

Nice-to-have

  • Empathetic and approachable demeanor
  • Inquisitive problem solver
  • Self-motivated and diligent
  • Calm under pressure

Key Requirements

  • Technical expertise required
  • Strong attention to detail
  • Highly organised

Work Rights

Not specified

Tailored Resume

Cover Letter