The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance
Job Summary
The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance.
This role leads the change order governance and contract updates including negotiations with the MSP leadership.
This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar, MSP, and the Sirion Labs contract management team in reporting and managing performance metrics.
Matching Summary
The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance.
Salary
Base: $172,630.00 - $258,950.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement
Skills & Requirements
Must-have
Managed service provider relationship management
Contract governance and updates
Service management performance reporting
Customer relationship management
Finance@work Product Owner
Nice-to-have
Global perspective and international business
Strategic and tactical planning
Consulting and advisory skills
Effective communication and stakeholder engagement