Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers
Job Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
CSMs work directly with customers to improve their overall user experience with Workday, acting as a hub connecting sales, implementation consultants, support, and product management.
This role offers significant autonomy and a global career path, allowing you to lead strategic initiatives and contribute to the future of AI in business solutions.
Matching Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.