Customer Operations Representative Oti (with English + Other Eu Language)
Alcon
Warszawa, Poland
Hybrid
English + other eu language proficiency
Sap or sales force experience
Excel skills
Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures
Job Summary
Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
Oversee complex return cases, including high-value credits and regulatory compliance.
Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other).
Matching Summary
Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
Skills & Requirements
Must-have
English + other EU language proficiency
SAP or Sales Force experience
Excel skills
Order to Invoice/Order to Cash experience
Handle complex customer orders
Timely and accurate invoicing
Nice-to-have
Proactive complaint management
Foster inclusive culture
Act with speed
Innovate boldly
Key Requirements
Professional experience in Customer Operations
English + other EU language (proficient level)
Experience in corporate environment, preferably in Shared Service or GBS