This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
The company values innovation deeply, requiring every member to bring their talents to help build the best-in-class HR platform while navigating global employment compliantly.
You will own delivery end-to-end, bringing technical judgment and operational context to inform decisions and leading initiatives from scoping through to production and iteration.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Build and deploy AI agents in production
Hands-on experience with n8n Make Zapier
Design and manage REST APIs and webhooks
Programme management for cross-functional teams
Experience with low-code workflow platforms
Nice-to-have
Fluent English communication skills
Experience working in remote-first environments
Knowledge of MCP integration standards
Ability to evaluate when not to automate
Strong documentation practices
Key Requirements
Manager of one mindset with self-direction
Technical confidence to build read and debug code
Solid experience with AI-assisted development tools