Business Title Gbs Preferred Cust Associate-2

UPS

Resolve service-related issues
Manage tracing and claims inquiries
Process refunds and service recovery
This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution

Job Summary

  • This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution.
  • The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution.

Skills & Requirements

Must-have

  • resolve service-related issues
  • manage tracing and claims inquiries
  • process refunds and service recovery
  • maintain full ownership of customer concerns
  • proactive follow-ups and outbound calls

Nice-to-have

  • customer-focused professional
  • rewarding culture
  • talented teams
  • lead yourself or teams

Key Requirements

  • High school diploma, GED, or international equivalent
  • Strong verbal and written communication skills
  • Excellent problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter