Bandwidth is seeking a Strategic Customer Success Manager to enhance customer relationships and ensure operational excellence for strategic accounts. The ideal candidate will possess significant experience in account management and a strong technical background, particularly in VoIP and telecommunications
Job Summary
Build and sustain strong relationships with your portfolio of strategic and high-value customers, acting as a trusted advisor and advocate throughout their journey with Bandwidth.
Collaborate with internal teams, such as Product and Operations, to address customer challenges, highlighting areas for improvement and assisting in the identification of potential innovations.
Bandwidth offers 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
Matching Summary
Match Score: 85
Bandwidth is seeking a Strategic Customer Success Manager to enhance customer relationships and ensure operational excellence for strategic accounts. The ideal candidate will possess significant experience in account management and a strong technical background, particularly in VoIP and telecommunications.
Skills & Requirements
Must-have
Strategic account management
Customer relationship building
Service adoption
Revenue growth collaboration
Technical knowledge sharing
Root cause analysis
Process improvement identification
Nice-to-have
Authentic self-expression
Meaningful work and full life
Enriching body, mind, and spirit
Key Requirements
4 Year college degree required
3+ years experience in customer-facing account management
Experience with strategic customers
Familiarity with customers generating significant annual revenue
Experience engaging with leadership
Experience managing complex relationships with large customers ($10 Million USD annual revenue)