Technical Account Manager - Fedramp

Cisco UK

Base: $128,100 - $168,200; bonus/equity: eligible ...
Fully remote
Fedramp compliant environment maintenance
U.s. person citizenship requirement
6-8 years technical support experience
The role involves providing proactive premium support to named accounts while maintaining services in a FedRAMP-compliant environment

Job Summary

  • The role involves providing proactive premium support to named accounts while maintaining services in a FedRAMP-compliant environment.
  • Candidates must be U.S. Persons (U.S. citizens) as the position may perform work specified by the U.S. government to be done only on U.S. soil.
  • The company offers a competitive salary range of $128,100 to $168,200 plus benefits including medical insurance, 401(k) matching, and flexible vacation time.

Matching Summary

The role involves providing proactive premium support to named accounts while maintaining services in a FedRAMP-compliant environment.

Salary

Base: $128,100 - $168,200; Bonus/Equity: Eligible for annual bonuses and restricted stock units; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • FedRAMP compliant environment maintenance
  • U.S. Person citizenship requirement
  • 6-8 years technical support experience
  • Network and application protocol expertise
  • Linux operating system administration

Nice-to-have

  • Cloud and SaaS product knowledge
  • Python or JavaScript programming skills
  • Docker and Kubernetes container experience
  • Strong data analytics and reporting ability
  • Passion for continuous learning and problem solving

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • Must be a U.S. Citizen
  • 6-8+ years in Technical Support or Customer Success
  • Expert understanding of Cisco/Juniper protocols
  • Hands-on experience with hypervisors like VMware

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter