Workforce Management Administrator

United Rentals Inc

Fully remote
Real time adherence monitoring
Queue activity analysis
Intraday schedule management
United Rentals Inc is seeking a Workforce Management Administrator to oversee intraday performance in their Customer Care Center, ensuring alignment with customer expectations and operational goals. The role requires strong analytical and communication skills, with a focus on monitoring performance metrics and optimizing resource utilization in a fully remote setting

Job Summary

  • This role involves proactively monitoring and managing intraday Customer Care Center performance to meet customer expectations and team goals.
  • The company offers best-in-class benefits including paid parental leave, an employee discount program, and early wage access through Payactiv.
  • United Rentals is an award-winning organization that values leadership, discipline, integrity, and teamwork while supporting career development.

Matching Summary

Match Score: 85

United Rentals Inc is seeking a Workforce Management Administrator to oversee intraday performance in their Customer Care Center, ensuring alignment with customer expectations and operational goals. The role requires strong analytical and communication skills, with a focus on monitoring performance metrics and optimizing resource utilization in a fully remote setting.

Skills & Requirements

Must-have

  • Real Time Adherence monitoring
  • Queue activity analysis
  • Intraday schedule management
  • Call volume trend analysis
  • Staffing adjustment communication

Nice-to-have

  • Creative thinking under pressure
  • Remote team collaboration skills
  • Customer service orientation
  • Self-directed action capability

Key Requirements

  • High School diploma or equivalent
  • Minimum 2 years contact center experience
  • Minimum 1 year WFM experience

Work Rights

Not specified

Tailored Resume

Cover Letter