Base: £27,498 py; bonus/equity: not specified; ben...
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Manage and respond to customer complaints
Process customer payments
Excellent telephony skills
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SP Energy Networks is seeking a Team Member for their Complaints Team in Glasgow, UK, to manage and resolve customer complaints and inquiries related to network performance. The role offers a starting salary of £27,498, with a hybrid working arrangement after a probationary period.
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Job Summary
Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible.
Manage and respond to customer complaints/enquires relating to quality of supply issues in line with the agreed customer contact process and with awareness of our targets set by Ofgem for complaints.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.
Matching Summary
Match Score: 75
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SP Energy Networks is seeking a Team Member for their Complaints Team in Glasgow, UK, to manage and resolve customer complaints and inquiries related to network performance. The role offers a starting salary of £27,498, with a hybrid working arrangement after a probationary period.
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Salary
Base: £27,498 per annum; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Manage and respond to customer complaints
Process customer payments
Excellent telephony skills
Ability to prioritise and manage tasks
MS Office software, particularly Excel
Nice-to-have
Willingness to learn
Work well within a team
Improvement/development of new processes
Key Requirements
Customer service environment experience
Dealing with complaints experience beneficial
Hybrid working arrangement after probationary period