Adjuster I Complex Claims

AIG Europe Ltd

Guadalajara, , Mexico
Manage claims allocation
Technical referral point
Drive performance
Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them

Job Summary

  • Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them.
  • Successfully leading a team of express analysts, maintaining performance within metrics, and being responsible for 700 claims per month.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Lead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them.

Skills & Requirements

Must-have

  • Manage claims allocation
  • Technical referral point
  • Drive performance
  • Accurate claims assessment
  • Mitigation of indemnity and expense spend
  • Manage compliance with governance standards

Nice-to-have

  • Positive influence in multi-cultural environment
  • Marketing AIG claims expertise externally
  • Culture of inclusion and belonging
  • Continuous learning and development

Key Requirements

  • At least 3 years of claims management
  • Effective broker engagement
  • Teamwork
  • Proactive management
  • Effective time management/prioritization
  • Calendar organization
  • Effective analytical and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter