Operatore Servizio Clienti Preferenziali – Preferred Customer Support
UPS
Italy
Customer communication management
Shipment tracking and monitoring
Inbound email and phone handling
The role involves managing communications with preferred national and international customers, ensuring timely and effective assistance via email and phone
Job Summary
The role involves managing communications with preferred national and international customers, ensuring timely and effective assistance via email and phone.
Responsibilities include monitoring shipments, managing customer requests, supporting reporting, and data management activities.
UPS offers a rewarding culture and opportunities to develop skills within a Fortune Global 500 organization.
Matching Summary
The role involves managing communications with preferred national and international customers, ensuring timely and effective assistance via email and phone.
Skills & Requirements
Must-have
Customer communication management
Shipment tracking and monitoring
Inbound email and phone handling
Data management and reporting
Microsoft 365 proficiency
English written and spoken
Nice-to-have
Problem resolution during shipment transit
Collaboration with operational and administrative staff