System Analyst – Genesys, Telephony And Cc

Intact Financial Corporation

Canada
Base: 64,100 - 78,300; bonus/equity: 7.5% annual b...
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Genesys infonuagique support
Telephony infrastructure support
Incident management procedures
** Intact Financial Corporation is seeking a System Analyst specializing in Genesys, telephony, and contact center solutions to join their growing team. The ideal candidate should have at least one year of relevant experience and be bilingual in French and English, while the role offers competitive benefits, including flexible work arrangements and a defined benefit pension plan. **

Job Summary

  • Act as a technical advisor for users, analyze their needs, and ensure the proper functioning and integrity of technological operations.
  • Provide specialized support for telephony infrastructures, including Genesys Cloud, and follow incident management and change control procedures.
  • Develop excellent working relationships with other departments and contribute to creating reference manuals for end-users.

Matching Summary

Match Score: 75

** Intact Financial Corporation is seeking a System Analyst specializing in Genesys, telephony, and contact center solutions to join their growing team. The ideal candidate should have at least one year of relevant experience and be bilingual in French and English, while the role offers competitive benefits, including flexible work arrangements and a defined benefit pension plan. **

Salary

Base: 64,100 - 78,300; Bonus/Equity: 7.5% annual bonus target, up to double payout; Benefits: Multiple benefits offered

Skills & Requirements

Must-have

  • Genesys Infonuagique support
  • Telephony infrastructure support
  • Incident management procedures
  • Change control procedures
  • Collaborate with other departments

Nice-to-have

  • Encourage change and support vision
  • Facilitate team collaboration
  • Assist experienced technicians

Key Requirements

  • Minimum 1 year of relevant experience in Contact Center as a Service (CCaaS)
  • University or college degree in a relevant field or equivalent experience
  • Bilingual (French and English)
  • Authorization to work in Canada

Work Rights

Authorization to work in Canada

Tailored Resume

Cover Letter