Coordinateur Parcours Clients H/f - National

Sedgwick France

Saint-Herblain, France
Base: 36,000 to 40,000 eur gross annual; bonus: an...
Analyze and optimize client journeys
Project management for process improvement
Omnichannel communication strategy
The role involves analyzing existing client journeys and proposing concrete solutions to simplify and optimize them

Job Summary

  • The role involves analyzing existing client journeys and proposing concrete solutions to simplify and optimize them.
  • You will be responsible for piloting improvement projects related to outbound flows and setting up performance indicators.
  • The position offers a hybrid work model with three days of teleworking per week and various benefits including RTT and meal vouchers.

Matching Summary

Match Score: 85

The role involves analyzing existing client journeys and proposing concrete solutions to simplify and optimize them.

Salary

Base: 36,000 to 40,000 EUR gross annual; Bonus: Annual target-based bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Analyze and optimize client journeys
  • Project management for process improvement
  • Omnichannel communication strategy
  • Performance indicator tracking and reporting

Nice-to-have

  • Strong analytical and synthesis skills
  • Ability to work in a transverse environment
  • Excellent interpersonal and communication skills
  • Proactive problem-solving approach

Key Requirements

  • First professional experience in client relations or project coordination
  • Strong service orientation and satisfaction focus
  • Autonomy and ability to solve complex problems

Work Rights

Not specified

Tailored Resume

Cover Letter