Not specified (likely onsite due to location in singapore and the nature of the role).
2-4 years customer success or account management experience
Saas or app environment experience required
Strong communication skills for non-technical merchants
ShopNJoy Holdings Pte. Ltd. is seeking a Merchant Success Specialist in Singapore to enhance the onboarding and ongoing support for its merchant partners. The ideal candidate will have 2-4 years of experience in Customer Success or B2B Sales, particularly in a SaaS or app environment, and will play a crucial role in fostering relationships and driving merchant success
Job Summary
This role serves as the strategic bridge between ShopNJoy and merchant partners to help local businesses grow.
The specialist guides merchants through onboarding, optimizes their profiles, and advises on creating high-ROI deals.
Candidates must thrive in a fast-paced startup environment while balancing empathy with accountability.
Matching Summary
Match Score: 85
ShopNJoy Holdings Pte. Ltd. is seeking a Merchant Success Specialist in Singapore to enhance the onboarding and ongoing support for its merchant partners. The ideal candidate will have 2-4 years of experience in Customer Success or B2B Sales, particularly in a SaaS or app environment, and will play a crucial role in fostering relationships and driving merchant success.
Skills & Requirements
Must-have
2-4 years Customer Success or Account Management experience
SaaS or App environment experience required
Strong communication skills for non-technical merchants
Nice-to-have
Retail or F&B industry background preferred
Fluency in Mandarin, Malay, or Tamil advantageous
Marketing sensibility for creating compelling deals
Key Requirements
Minimum Diploma or Bachelor's Degree
2-4 years relevant experience in Customer Success or B2B Sales