The Referral Management Specialist is responsible for scheduling appointments across various specialties and triaging patient calls according to established algorithms
Job Summary
The Referral Management Specialist is responsible for scheduling appointments across various specialties and triaging patient calls according to established algorithms.
This role acts as the primary advocate for patients by facilitating communication between the medical team and the patient during a single phone call.
Benefits include health, dental, vision, life insurance, an employer-sponsored retirement plan, paid time off, and tuition reimbursement.
Matching Summary
The Referral Management Specialist is responsible for scheduling appointments across various specialties and triaging patient calls according to established algorithms.
Salary
Hourly; Pay Grade Health-19; Not specified
Skills & Requirements
Must-have
High school diploma or GED required
Two years medical office experience
Experience with Windows and Excel
Strong verbal and written communication skills
Ability to prioritize multiple tasks
Nice-to-have
Spanish language proficiency highly preferred
Self-directed work style
Customer service excellence mindset
Key Requirements
High school diploma or equivalent (GED)
Two years' experience in Medical Office, Call Center, or customer service
Proficiency with Windows, Excel, and Intranet/Internet navigation tools