Principle Customer & Community Marketing Specialist I Bókun

Tripadvisor

Oxford, United Kingdom
Competitive base salary; annual bonuses available;...
On-site
4+ years community or customer marketing experience
Expertise with intercom and activecampaign platforms
Proven track record building online communities
The role involves developing and executing a global community strategy for tour and attraction businesses while driving customer engagement through educational programs and webinars

Job Summary

  • The role involves developing and executing a global community strategy for tour and attraction businesses while driving customer engagement through educational programs and webinars.
  • Candidates will lead the company's referral program and manage primary communication channels using tools like Intercom and ActiveCampaign to boost retention and growth.
  • The position offers a hybrid work model in Oxford or London with competitive compensation, flexible schedules, and comprehensive benefits including tuition assistance and travel perks.

Matching Summary

The role involves developing and executing a global community strategy for tour and attraction businesses while driving customer engagement through educational programs and webinars.

Salary

Competitive base salary; Annual bonuses available; Comprehensive benefits package including donation matching and lifestyle benefit

Skills & Requirements

Must-have

  • 4+ years community or customer marketing experience
  • Expertise with Intercom and ActiveCampaign platforms
  • Proven track record building online communities
  • Experience designing scalable referral programs
  • Data-driven analysis for customer reactivation

Nice-to-have

  • AI native thinking for community innovation
  • Passion for travel and tour operator industry
  • Ability to mentor junior team members
  • Comfort speaking to large audiences
  • Strong project management skills

Key Requirements

  • Minimum 4 years of experience in community/customer marketing
  • Practical experience managing campaigns via Intercom and ActiveCampaign
  • Strong analytical skills for data-driven decision making

Work Rights

Not specified

Tailored Resume

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