Pt - Recepcionista Turno Tarde

Sofitel Sydney Wentworth

São Paulo, Brazil
On-site
Guest check-in and check-out procedures
Reservation system data entry
Conflict mediation with guests
The Sofitel Sydney Wentworth is seeking a part-time evening receptionist in São Paulo, Brazil, to provide exceptional customer service and facilitate guest experiences. The role involves managing check-ins and check-outs, addressing guest inquiries, and maintaining organized reception procedures

Job Summary

  • The role involves caring for guests from arrival to departure to ensure a memorable experience.
  • Employees are expected to mediate conflicts and intervene in critical situations while maintaining strict confidentiality.
  • The position requires operating the loyalty program and adhering to rigorous handover procedures between shifts.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a part-time evening receptionist in São Paulo, Brazil, to provide exceptional customer service and facilitate guest experiences. The role involves managing check-ins and check-outs, addressing guest inquiries, and maintaining organized reception procedures.

Skills & Requirements

Must-have

  • Guest check-in and check-out procedures
  • Reservation system data entry
  • Conflict mediation with guests
  • Advanced English conversation skills
  • Telephone etiquette standards

Nice-to-have

  • Empathy and patience with clients
  • Discretion and confidentiality
  • Flexibility and adaptability
  • Cordiality and sympathy
  • Problem-solving capabilities

Key Requirements

  • Higher education in tourism or hospitality
  • Advanced English proficiency required
  • Experience in hotel reception duties

Work Rights

Not specified

Tailored Resume

Cover Letter