Team Member - Customer Service - Post Sales-personal Loans-customer Service

Kotak

Mumbai, Maharashtra, India
Handle customer inquiries and complaints
Provide detailed loan product information
Process loan repayments
As a Team Member in the Customer Service - Post Sales department, you will be an integral part of our dedicated team, focusing on Personal Loans

Job Summary

  • As a Team Member in the Customer Service - Post Sales department, you will be an integral part of our dedicated team, focusing on Personal Loans.
  • Your primary role is to deliver exceptional customer service, ensuring a positive and efficient post-sales journey for our clients.
  • You will be the primary point of contact for customers, addressing their inquiries, concerns, and providing timely solutions.

Matching Summary

As a Team Member in the Customer Service - Post Sales department, you will be an integral part of our dedicated team, focusing on Personal Loans.

Skills & Requirements

Must-have

  • Handle customer inquiries and complaints
  • Provide detailed loan product information
  • Process loan repayments
  • Maintain accurate customer records
  • Data privacy and security
  • Customer-centric approach

Nice-to-have

  • Positive attitude
  • Passion for customer service
  • Willingness to learn and adapt

Key Requirements

  • High school diploma or equivalent
  • Previous customer service experience
  • Strong communication skills
  • Excellent problem-solving skills
  • Proficiency in Microsoft Office Suite
  • Basic banking operations knowledge preferred
  • Ability to work in a fast-paced environment

Work Rights

Not specified

Tailored Resume

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