Member Experience Manager

Eosfitness

Hollywood, California, US
Base: $20.87 - $22.87 usd; bonus/equity: not speci...
On-site
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Hollywood, California, to enhance customer service and member engagement. The ideal candidate will lead the front desk team, resolve member concerns, and uphold the company's core values in a motivating and energetic work environment

Job Summary

  • This role is responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision-making.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Hollywood, California, to enhance customer service and member engagement. The ideal candidate will lead the front desk team, resolve member concerns, and uphold the company's core values in a motivating and energetic work environment.

Salary

Base: $20.87 - $22.87 USD; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, Employee Assistant Program, 401(k) + Company matching, Sophia Learning

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance support
  • Modeling core company values

Nice-to-have

  • Positive and upbeat work environment
  • Team player mentality
  • Proactive in enhancing member experience
  • Online reputation management

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter