The role involves managing a team of Remote Assistance Specialists who monitor and assist autonomous sidewalk robots delivering parcels and food
Job Summary
The role involves managing a team of Remote Assistance Specialists who monitor and assist autonomous sidewalk robots delivering parcels and food.
As a Team Leader, you are responsible for day-to-day planning, ensuring adherence to schedules, and driving team performance against Service Level Agreements.
You will act as a bridge between your teammates and other departments while conducting training, coaching sessions, and recognizing areas for improvement.
Matching Summary
The role involves managing a team of Remote Assistance Specialists who monitor and assist autonomous sidewalk robots delivering parcels and food.
Skills & Requirements
Must-have
1+ year Team Leader experience in BPO
Manage 10+ teammates in customer support
Monitor SLA and KPI achievement
Conduct team huddles and coaching sessions
Handle rotational shift schedules
Nice-to-have
Experience with CSAT and QA matrices
Background in phone, email, live chat support
Ability to drive superior customer experience
Willingness to work with enthusiastic over-achievers
Key Requirements
At least one year of relevant Team Leader experience