Job Summary

• Provide prompt and efficient response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.
• Ensure efficient day-to-day running of the Computer Aided Facilities Management (CAFM) solution by maintaining system performance, providing input for configuration tasks, and supporting administration activities to ensure efficient business continuity.
• The role involves working on a rostered basis to ensure Helpdesk operations are 24 hours 365 days a year, with a tax-free salary, life insurance, medical insurance, annual leave, and other benefits.

Matching Summary

Salary

Tax-free salary; Not specified; Life insurance coverage, Medical insurance, Annual leave balance, Company gratuity scheme, Discretionary bonus program, Annual flight contribution, Transportation & housing allowances, Employee Wellbeing Program

Skills & Requirements

Key Requirements

• High school diploma
• Excellent telephone manner
• Proficiency with basic computer applications
• Experience as Customer Support Specialist
• Experience using help desk software

Work Rights