Senior Analyst (customer Experience)

takectrl.io

Cape Town, South Africa
Base: market-related; bonus/equity: not specified;...
On-site
Advanced financial modelling and budget planning
Predictive modelling and forecasting
Cross-brand contact centre analytics
takealot.com is a young, dynamic, hyper-growth company offering a flexible total remuneration package and a great work environment

Job Summary

  • takealot.com is a young, dynamic, hyper-growth company offering a flexible total remuneration package and a great work environment.
  • The Senior Analyst will develop comprehensive budget models, perform cross-brand analytics, and support strategic forecasting for contact centre operations.
  • This role involves collaborating across multiple teams to ensure data governance, operational alignment, and delivering actionable insights to senior leadership.

Matching Summary

takealot.com is a young, dynamic, hyper-growth company offering a flexible total remuneration package and a great work environment.

Salary

Base: Market-related; Bonus/Equity: Not specified; Benefits: Flexible total remuneration package

Skills & Requirements

Must-have

  • Advanced financial modelling and budget planning
  • Predictive modelling and forecasting
  • Cross-brand contact centre analytics
  • Advanced SQL and Python or R
  • Data visualisation and dashboard development
  • Scenario and capacity planning models
  • Customer experience metrics analysis

Nice-to-have

  • Change management and process standardisation
  • Executive presentation and communication skills
  • Project management and stakeholder coordination
  • Strategic thinking and business impact assessment
  • Collaboration with finance and marketing teams
  • Industry knowledge of e-commerce customer service trends
  • Advanced Excel with complex macros

Key Requirements

  • Postgraduate degree in quantitative field
  • 5-7 years commercial or contact centre analytics experience
  • Professional certification in financial planning or data analytics
  • Experience with large customer datasets and predictive models
  • Contact centre or customer experience certification advantageous
  • Proven track record in budget variance analysis and cost optimisation
  • Experience leading analytical projects and influencing senior stakeholders
  • Change management experience in multi-brand environments

Work Rights

Not specified

Tailored Resume

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