Podium is seeking a Product Support Specialist in Lahore, Pakistan, to enhance customer experiences by providing technical support and solutions for their SaaS platform. The ideal candidate will have strong English communication skills, experience in SaaS customer support, and a passion for empowering customers
Job Summary
Podium brings AI Employees to local businesses that turn every conversation into revenue across Auto, Home Services, and Aesthetics sectors.
The role requires delivering a human-first experience through voice and written interactions while troubleshooting the Podium platform for business clients.
Candidates must be available to work within U.S. business hours and collaborate with Sales, Onboarding, and Account Management teams to drive long-term customer retention.
Matching Summary
Match Score: 85
Podium is seeking a Product Support Specialist in Lahore, Pakistan, to enhance customer experiences by providing technical support and solutions for their SaaS platform. The ideal candidate will have strong English communication skills, experience in SaaS customer support, and a passion for empowering customers.
Skills & Requirements
Must-have
Fluent English speaking required
Must be based in Lahore Pakistan
Onsite work at Lahore office required
2-3 years SaaS customer support experience
Experience with Salesforce Zendesk or similar tools