Pittsburgh, Pennsylvania, United States of America
Fully remote
Patient programs
Benefits verification
Financial assistance
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC)
Job Summary
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC).
They serve as the primary contact for Healthcare Providers (HCPs), patients, internal and external teams, ensuring clear communication, efficient case navigation, and access to therapy.
Independently manage an assigned territory making timely decisions for case resolution and demonstrate the ability to prioritize and balance the needs of patients, HCP offices utilizing program business.
Matching Summary
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC).
Skills & Requirements
Must-have
patient programs
benefits verification
financial assistance
healthcare providers
access to therapy
adverse events
product complaints
Nice-to-have
concierge-level service
collaborative team relationships
patient privacy laws
science-based advancements
Key Requirements
High school diploma or equivalent
4 years of working experience
2 years customer service, call center, or insurance roles
Ability to work assigned 8 hr shift between 8am-8pm EST