Owns the Interactive Help product and establishes the product road map to evolve client servicing through AI-enabled capabilities
Job Summary
Owns the Interactive Help product and establishes the product road map to evolve client servicing through AI-enabled capabilities.
Through leadership of cross-functional teams, ensures Interactive Help meets or exceeds standards for client experience, business performance, compliance, and operational efficiency.
Competitive compensation, annual bonus eligibility, a generous retirement plan, and hybrid work schedule are among the featured employee benefits.
Matching Summary
Owns the Interactive Help product and establishes the product road map to evolve client servicing through AI-enabled capabilities.
Salary
Base: $122,000.00 - $261,000.00; Bonus/Equity: Discretionary bonus eligibility; Benefits: Health and wellness benefits, Paid time off, Family care resources
Skills & Requirements
Must-have
Interactive Help product ownership
AI-enabled capabilities
product road map development
client servicing models
information seeking behavior
regulatory environments
Nice-to-have
collaborative culture
spirit of generosity
respects and values differences
dynamic perspective
meaningful partnership
Key Requirements
8+ years total relevant work experience
Bachelor's degree or equivalent
Experience leading client-facing digital products
Experience with AI, automation, or advanced analytics
Experience taking products from ideation through scaled adoption
Experience working with cross-functional teams
Familiarity with AI-enabled knowledge, search, or virtual assistant capabilities
Strong understanding of digital servicing models
Experience supporting adoption of new tools
Ability to partner effectively with business and operations leaders
Experience operating in regulated environments
Strong analytical, communication, and stakeholder management skills