Base: $37.50 - $42.79 usd; bonus/equity: not speci...
On-site
Zendesk
Jira
Salesforce
As a Technical Support Engineer, you will play a pivotal role in delivering an exceptional customer experience by providing expert-level support and technical guidance
Job Summary
As a Technical Support Engineer, you will play a pivotal role in delivering an exceptional customer experience by providing expert-level support and technical guidance.
You’ll troubleshoot complex issues with a customer-first mindset, analyze root causes, and collaborate cross-functionally with engineering, product management, sales, and customer success teams to drive solutions.
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Matching Summary
As a Technical Support Engineer, you will play a pivotal role in delivering an exceptional customer experience by providing expert-level support and technical guidance.
Salary
Base: $37.50 - $42.79 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Zendesk
Jira
Salesforce
API debugging tools
Browser Dev Tools
Python script interpretation
HTML/CSS structure analysis
Okta
Azure provisioning
SFTP
Cloud-based environments
Nice-to-have
Customer-first mindset
Cross-functional collaboration
Critical thinking
Adaptability
Strong communication skills
Mentoring teammates
Continuous improvement
Key Requirements
4+ years in technical support, product support, or developer support roles
B2B SaaS, technology companies, enterprise software support background