Sweseason is seeking a Senior Officer for Field Support to enhance after-sales service operations by optimizing service networks and improving customer experience. The ideal candidate will have extensive experience in customer service, strong communication skills in Thai and English, and a proven ability to drive operational improvements
Job Summary
This position is responsible for driving operational improvement in CE after-sales service by establishing and managing service initiatives that support the sales organization.
The role focuses on service network optimization, KPI management, premium service operations, and VOC handling to improve service efficiency, customer experience, and business performance.
The candidate will conduct service center audits, deploy global guidelines, manage premium service schemes, and collaborate closely with sales teams to enhance service quality and revenue growth.
Matching Summary
Match Score: 85
Sweseason is seeking a Senior Officer for Field Support to enhance after-sales service operations by optimizing service networks and improving customer experience. The ideal candidate will have extensive experience in customer service, strong communication skills in Thai and English, and a proven ability to drive operational improvements.
Skills & Requirements
Must-have
Service network optimization
KPI management and monitoring
Premium service operations management
Customer experience improvement
On-site service delivery
Cross-functional collaboration
Service center auditing
Nice-to-have
Multi-cultural environment adaptability
Flexibility to multi-task and prioritize
Proficient in Microsoft Office
Empathetic and tactful communication
Results orientation
Ability to work independently and in teams
Adaptability to rapid change
Key Requirements
Bachelor’s degree or higher
At least 5 years’ experience in Customer Service/After-Sales Service