Improve value and service to customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives
Job Summary
Improve value and service to customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives.
Be the single point of contact for your customer portfolio, manage escalations, and resolve issues to ensure maximum customer satisfaction.
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives, and use customer data to drive decision making.
Matching Summary
Improve value and service to customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives.
Skills & Requirements
Must-have
Customer Service & Logistics experience
SAP knowledge and expertise
MS Office expertise
Customer data analysis
KPI reporting and analysis
Cross-functional collaboration
Nice-to-have
Proactive thinking
Flexibility and teamwork
Service mindset
Drive future and accelerate career
Key Requirements
Experience in CS&L and with customers
Experience in FMCG/CPG
Strong analytical and problem-solving skills
Customer orientation, influencing, and communication skills