Supervisor, Implementation - Payments

Lightspeeddms

South Jordan, UT, United States
On-site
Lead and develop implementation team
Track team performance and delivery goals
Handle customer escalations
You'll lead, coach, and develop a high-performing team, building careers and fostering an environment of continuous improvement

Job Summary

  • You'll lead, coach, and develop a high-performing team, building careers and fostering an environment of continuous improvement.
  • You'll act as the ultimate advocate for our dealers, handling escalations with empathy and tactical precision.
  • This is a hands-on leadership role where you'll work with the team to understand our customers, our process, our team, and areas for improvement.

Matching Summary

You'll lead, coach, and develop a high-performing team, building careers and fostering an environment of continuous improvement.

Skills & Requirements

Must-have

  • Lead and develop implementation team
  • Track team performance and delivery goals
  • Handle customer escalations
  • Innovate and improve implementation processes
  • Integrate payments solution with dealer workflow

Nice-to-have

  • Foster continuous improvement
  • Build long-term customer loyalty
  • Hunger to learn product suite

Key Requirements

  • 2+ years of experience leading teams
  • 4+ years in customer-facing role
  • 2+ years implementing mission-critical solutions
  • Bachelor's degree or equivalent experience
  • Pass background check

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter