Principal Specialist Solution Engineer, Itsm & Employee Service
Salesforce UK
3+ years solution engineering experience
Deep itsm expertise required
Strong knowledge of itil frameworks
This role involves partnering with Account Executives to design and deliver compelling Salesforce solutions that transform how organizations deliver IT and HR services
Job Summary
This role involves partnering with Account Executives to design and deliver compelling Salesforce solutions that transform how organizations deliver IT and HR services.
Candidates must possess deep ITSM expertise and the ability to articulate business value and ROI to both technical and business audiences.
The position offers the opportunity to work with Agentforce, the future of AI, to drive innovation and keep Salesforce's core values at the heart of operations.
Matching Summary
This role involves partnering with Account Executives to design and deliver compelling Salesforce solutions that transform how organizations deliver IT and HR services.
Skills & Requirements
Must-have
3+ years solution engineering experience
Deep ITSM expertise required
Strong knowledge of ITIL frameworks
Hands-on experience with AI agents
Ability to build tailored demonstrations
Nice-to-have
Experience with Salesforce Service Cloud
Background in HR Service Delivery
Familiarity with ServiceNow or Jira
Salesforce certifications preferred
Curious and customer-obsessed mindset
Key Requirements
3+ years in solution engineering or pre-sales
Solid grounding in ITIL and Enterprise Service Management