Lead, mentor, and develop a regional team of around 20 technical support professionals, managing day-to-day operations and ensuring delivery against performance targets and KPIs
Job Summary
Lead, mentor, and develop a regional team of around 20 technical support professionals, managing day-to-day operations and ensuring delivery against performance targets and KPIs.
Drive operational efficiency, embed scalable processes, and collaborate with global support teams and cross-functional departments to resolve complex customer issues.
Benefits include 23 days' holiday plus public holidays, private medical insurance, life insurance, and a salary sacrifice pension scheme.
Matching Summary
Lead, mentor, and develop a regional team of around 20 technical support professionals, managing day-to-day operations and ensuring delivery against performance targets and KPIs.
Skills & Requirements
Must-have
leading technical support team
driving operational efficiency
resolving complex customer issues
high-tech or SaaS environment
security frameworks knowledge
Nice-to-have
mentoring and developing professionals
cross-functional collaboration
proactive approach to cyber resilience
Key Requirements
Proven experience in Customer Support or Product roles
Demonstrated success in leading and developing teams