Cx Ai & Automation Lead

Remote

Remote
Remote
Build and maintain ai agents
Hands-on automation experience
Low-code workflow platforms
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Hands-on automation experience
  • Low-code workflow platforms
  • API and webhook integration
  • Programme management skills
  • Technical documentation

Nice-to-have

  • Remote-first environment experience
  • AI-assisted development tools
  • Fluent English communication
  • Customer support domain knowledge

Key Requirements

  • Manager of one mindset
  • Experience with n8n or Make
  • Production AI deployment experience
  • Strong English writing and speaking

Work Rights

Not specified

Tailored Resume

Cover Letter