Everpro - Technical Support Analyst Ii (remote, Us)

EverCommerce

United States
Base: $60,000 - $80,000 usd py; bonus/equity: empl...
Hybrid
Microsoft sql server proficiency
Windows environment troubleshooting
Customer-facing technical support experience
This role focuses on resolving complex technical issues for Bold Group's mission-critical alarm monitoring and financial management technology

Job Summary

  • This role focuses on resolving complex technical issues for Bold Group's mission-critical alarm monitoring and financial management technology.
  • Candidates must possess strong SQL skills to diagnose database issues and analyze system logs while maintaining a customer-focused approach.
  • The position offers flexible remote work options within the US, along with comprehensive benefits including health coverage and a 401k match.

Matching Summary

This role focuses on resolving complex technical issues for Bold Group's mission-critical alarm monitoring and financial management technology.

Salary

Base: $60,000 - $80,000 USD per year; Bonus/Equity: Employee Stock Purchase Program available; Benefits: Health/wellness stipend, 401k match, FTO

Skills & Requirements

Must-have

  • Microsoft SQL Server proficiency
  • Windows environment troubleshooting
  • Customer-facing technical support experience
  • SQL query writing and optimization
  • Log file and source code analysis

Nice-to-have

  • ERP solutions experience
  • Alarm monitoring platform knowledge
  • PSIM or central station operations
  • Empathy and customer advocacy skills
  • Remote work independence

Key Requirements

  • 2+ years software development experience
  • 5+ years customer-facing technical support
  • C1 level English proficiency
  • Eligible to work in US without sponsorship

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter