The role involves supporting the Sales Support Team by handling order processing, user setup, and onboarding new large customers for Wolters Kluwer Online
Job Summary
The role involves supporting the Sales Support Team by handling order processing, user setup, and onboarding new large customers for Wolters Kluwer Online.
Candidates must possess excellent communication skills and experience with modern communication media and complex IT systems such as CRM or ERP.
Benefits include 3 days per week of mobile working, 30 days of vacation, flexible hours, and a structured onboarding program with a mentor system.
Matching Summary
The role involves supporting the Sales Support Team by handling order processing, user setup, and onboarding new large customers for Wolters Kluwer Online.
Skills & Requirements
Must-have
Completed commercial or equivalent training
Several years of customer service experience
Excellent verbal and written communication skills
Experience with complex EDV systems like CRM or ERP
Very good German language skills
Nice-to-have
Market and industry knowledge
Experience with Salesforce
High goal and solution competence
Business-oriented thinking and result focus
Key Requirements
Commercial or comparable vocational training
Multi-year professional experience in customer service or telephone sales