Director, It Field Services & Infrastructure

Georgetown University

Washington, DC, USA
Base: $80,429.00 - $157,238.93; bonus/equity: not ...
Onsite
7-10 years progressive it operations experience
3-5 years supervisory or leadership capacity
Bachelor's degree in it or related field
The Director provides strategic leadership for the delivery of high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses

Job Summary

  • The Director provides strategic leadership for the delivery of high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses.
  • This role oversees a team of seven IT SmartHands Engineers and manages the full lifecycle of desktop, classroom, and infrastructure hardware.
  • Georgetown University offers a comprehensive benefit package including medical, dental, vision, retirement savings, and tuition assistance.

Matching Summary

The Director provides strategic leadership for the delivery of high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses.

Salary

Base: $80,429.00 - $157,238.93; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, retirement savings, tuition assistance

Skills & Requirements

Must-have

  • 7-10 years progressive IT operations experience
  • 3-5 years supervisory or leadership capacity
  • Bachelor's degree in IT or related field
  • Proficiency in ITIL framework
  • Enterprise hardware environment knowledge

Nice-to-have

  • Experience in Higher Education environment
  • PMP or CompTIA certifications
  • Master's degree preferred
  • Strong vendor relationship management skills
  • Commitment to academic excellence mission

Key Requirements

  • Minimum 7-10 years IT operations experience
  • Minimum 3-5 years in supervisory capacity
  • Bachelor's degree required
  • ITIL certification preferred
  • On-Campus work mode designation

Work Rights

Not specified

Tailored Resume

Cover Letter