Otis is seeking a Customer Onboarding and Management Coordinator to facilitate customer account setup and maintenance in a remote role. The ideal candidate will have experience in customer onboarding or account administration, proficiency with CRM or billing systems, and excellent communication skills
Job Summary
The Customer Onboarding & Management Specialist ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems.
This role supports timely invoicing, smooth onboarding, and strong customer support by maintaining clean, complete customer and contract data and partnering cross‑functionally to resolve issues.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day.
Matching Summary
Match Score: 85
Otis is seeking a Customer Onboarding and Management Coordinator to facilitate customer account setup and maintenance in a remote role. The ideal candidate will have experience in customer onboarding or account administration, proficiency with CRM or billing systems, and excellent communication skills.
Skills & Requirements
Must-have
Customer account setup and maintenance
Billing and payment system accuracy
Cross-functional issue resolution
Data integrity in CRM and systems
Customer compliance documentation
Nice-to-have
Customer focus and service mindset
Process discipline and documentation
Problem solving and follow-through
Collaboration across teams
Confidentiality and integrity
Key Requirements
High school diploma or equivalent
1+ years of experience
Proficiency with CRM and/or ERP/billing systems
Strong attention to detail
Professional written and verbal communication skills