Social Media Monitoring Specialist

WebFX

Remote
Base: negotiable; bonus/equity: compyny profit-sha...
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Fluent in english written and verbal
Strong writing and grammatical skills
High-speed internet access required
** WebFX is seeking a Social Media Monitoring Specialist to provide excellent customer service through social media platforms in a fully remote position. The company values employee growth and offers extensive training, competitive benefits, and a strong emphasis on a supportive culture. **

Job Summary

  • The role involves providing excellent customer care services and cultivating unique connections with client audiences through computer and mobile phone interactions.
  • Candidates will monitor activity on a high volume of client social profiles multiple times daily using native dashboards and third-party tools.
  • WebFX offers world-class training, profit-sharing, performance bonuses, and a fully equipped in-home office setup for remote team members.

Matching Summary

Match Score: 75

** WebFX is seeking a Social Media Monitoring Specialist to provide excellent customer service through social media platforms in a fully remote position. The company values employee growth and offers extensive training, competitive benefits, and a strong emphasis on a supportive culture. **

Salary

Base: Negotiable; Bonus/Equity: Company profit-sharing and performance bonuses; Benefits: Health insurance (dental, vision), learning bonuses, annual merit increases

Skills & Requirements

Must-have

  • Fluent in English written and verbal
  • Strong writing and grammatical skills
  • High-speed internet access required
  • 1 year customer service experience
  • Monitor social profiles 2-3x daily

Nice-to-have

  • Passion for delighting customers
  • Ability to work independently
  • Detail-oriented work ethic
  • Problem-solving mindset
  • Commitment to long-term career

Key Requirements

  • Bachelor's degree preferred but not required
  • Pre-employment testing required
  • At least 1 year of phone or online customer service experience
  • Reliable high-speed internet and smartphone capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter