Product Support Specialist With Legal Tracker

Thomson Reuters

Gdansk, Poland
Base: 67,900 pln - 126,100 pln; bonus/equity: elig...
Hybrid
Fluent written and spoken english
Minimum 1 year call centre experience
Strong problem-solving skills
The role involves delivering high-quality product support and training to customers using the Legal Tracker platform across the EMEA region

Job Summary

  • The role involves delivering high-quality product support and training to customers using the Legal Tracker platform across the EMEA region.
  • Thomson Reuters offers a hybrid work model allowing 2-3 days in the office plus up to 8 weeks of work from anywhere per year.
  • Employees receive comprehensive benefits including flexible vacation, mental health days, retirement savings, and tuition reimbursement.

Matching Summary

The role involves delivering high-quality product support and training to customers using the Legal Tracker platform across the EMEA region.

Salary

Base: 67,900 PLN - 126,100 PLN; Bonus/Equity: Eligible for Annual Bonus based on performance; Benefits: Comprehensive plans including mental health resources and volunteer days

Skills & Requirements

Must-have

  • Fluent written and spoken English
  • Minimum 1 year call centre experience
  • Strong problem-solving skills

Nice-to-have

  • Familiarity with legal terminology
  • Experience with business applications
  • Customer-focused professional attitude

Key Requirements

  • Minimum 1 year customer service experience
  • Fluent English communication skills
  • Ability to manage multiple priorities

Work Rights

Citizens granted protection under EU Temporary Protection Directive or Polish citizens

Tailored Resume

Cover Letter