Product Support Manager (dublin)

Anthropic

Dublin, Ireland
€125.000—€145.000 eur
On-site (with a minimum expectation of 25% in-office presence)
Manage a team of product support specialists
Enhancing enterprise support offering
Drive large-scale initiatives
Anthropic is seeking a Product Support Manager in Dublin to lead a team of Product Support Specialists focused on enhancing Enterprise Support offerings. The ideal candidate will have extensive experience in product support and people management, thriving in a dynamic environment while ensuring exceptional user experiences

Job Summary

  • Anthropic’s mission is to create reliable, interpretable, and steerable AI systems.
  • In this role, you’ll be responsible for building and managing a happy and high-performing Specialist team that is at the front lines of safely delivering AI to the world.
  • We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Matching Summary

Match Score: 85

Anthropic is seeking a Product Support Manager in Dublin to lead a team of Product Support Specialists focused on enhancing Enterprise Support offerings. The ideal candidate will have extensive experience in product support and people management, thriving in a dynamic environment while ensuring exceptional user experiences.

Salary

€125.000—€145.000 EUR

Skills & Requirements

Must-have

  • manage a team of Product Support Specialists
  • enhancing Enterprise Support offering
  • drive large-scale initiatives
  • exceptional user experiences
  • technical documentation
  • API understanding

Nice-to-have

  • thrive in a fast-paced environment
  • operate in ambiguity
  • continuous improvement
  • building trust and collaboration
  • developing deep product expertise
  • familiar with AI impact

Key Requirements

  • 6+ years of product support experience
  • 3+ years in a people management role
  • B2B Enterprise or Strategic Support team experience
  • basic to intermediate SQL queries

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter