Hybrid (us - remote eligible, with occasional onsite work)
Customer journey analysis
Data-driven decision-making
Cross-functional collaboration
Airbnb is seeking a Senior Manager for its Product Specialist Program to enhance customer experience by integrating data-driven insights across product and operations. The ideal candidate should possess extensive experience in customer journey analysis, team management, and strong communication skills
Job Summary
As the Senior Manager, you are a leader that will be responsible for driving forward customer experience excellence, developing insights that identify user experience gaps, and growing the team’s impact on the business.
This role will be part of the Frontline Insights & Execution (FIX) team within Community Blueprint, a highly cross-functional team collaborating across all of Airbnb.
Leverage LLMs/generative AI tools to enhance the effectiveness of the team and stay up-to-date with the latest industry trends and advancements in data analysis techniques.
Matching Summary
Match Score: 85
Airbnb is seeking a Senior Manager for its Product Specialist Program to enhance customer experience by integrating data-driven insights across product and operations. The ideal candidate should possess extensive experience in customer journey analysis, team management, and strong communication skills.