Evergreen Talent Pool Kzn _ Davenport Node (evergreen)

RMB

Davenport, KwaZulu-Natal, South Africa
Positive customer experience
Product solutions
Ethical conduct
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process

Job Summary

  • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
  • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
  • Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Matching Summary

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Skills & Requirements

Must-have

  • positive customer experience
  • product solutions
  • ethical conduct
  • Treating Customer Fairly principles
  • channel optimisation opportunities
  • cost containment and reduction
  • customer to eChannels migration
  • comply with procedures and processes

Nice-to-have

  • innovative contextual integrated financial solutions
  • inclusive environment
  • become the best version of yourself
  • adapt to ever changing business needs

Key Requirements

  • National Senior Certificate (Matric)
  • NQF 5 in Banking / NQF6 / Related fields

Work Rights

Not specified

Tailored Resume

Cover Letter