At PwC, IT operations focus on managing and maintaining technology infrastructure to ensure smooth operations and efficient IT service delivery
Job Summary
At PwC, IT operations focus on managing and maintaining technology infrastructure to ensure smooth operations and efficient IT service delivery.
The role involves providing 1st level IT engineering support, managing network systems, and assisting with disaster recovery and digital transformation tasks.
Candidates will work closely with internal and external clients, supporting IT issues through multiple channels and participating in on-call rotations.
Matching Summary
At PwC, IT operations focus on managing and maintaining technology infrastructure to ensure smooth operations and efficient IT service delivery.
Skills & Requirements
Must-have
IT hardware and software support
Network infrastructure management
Troubleshooting IT-related issues
Windows Operating System knowledge
IT documentation and process maintenance
On-call rotation outside office hours
Use of SNOW ticketing system
Nice-to-have
Strong problem-solving skills
Good communication and presentation skills
Basic cybersecurity principles understanding
IT project management skills
Support digital transformation initiatives
Ability to work under pressure
Assist in IT and security awareness training
Key Requirements
Associate level management
Fair English proficiency
Experience with server, desktop, and notebook hardware
Ability to follow security protocols
Experience with IT support levels L2 to L4
Ability to manage IP phone systems and network printers