Digital Embedded Support Team Lead

Brambles

Bangalore, India
Hybrid
Embedded system support expertise
Python debugging and troubleshooting
Aws iot and cloud services
You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner

Job Summary

  • You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
  • The role involves managing a small team to provide dependable resolution to embedded system product issues and driving initiatives to improve support KPIs like customer satisfaction and SLA adherence.
  • Brambles is committed to diversity, inclusion, and equal opportunity, fostering a respectful work environment where everyone can contribute to business success.

Matching Summary

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

Skills & Requirements

Must-have

  • Embedded system support expertise
  • Python debugging and troubleshooting
  • AWS IoT and cloud services
  • Team management and mentorship
  • Customer escalation management
  • Support process improvement
  • Hybrid work model

Nice-to-have

  • ITIL process familiarity
  • Strong analytical and problem-solving skills
  • Experience with JavaScript and REST APIs
  • Collaboration with cross-functional teams
  • Workload balancing and delegation
  • Inclusive leadership and coaching

Key Requirements

  • 5 to 10 years overall experience
  • 0-2 years people management experience
  • 3-5 years embedded system support experience
  • 2-3 years Python experience
  • Bachelor’s or Master’s degree in engineering

Work Rights

Not specified

Tailored Resume

Cover Letter