Digital Customer Success Program Manager

Workday

Atlanta, Georgia, United States
Base: $95,200 - $142,800 usd (atlanta); + us locat...
Hybrid (50% in-office/field, 50% remote)
5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
Workday is seeking a Digital Customer Success Program Manager to enhance their customer success initiatives globally. The role focuses on developing digital customer engagement strategies while collaborating across teams to align with broader organizational goals

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
  • You will serve as a capability owner ensuring digital touchpoints support retention goals while facilitating the Digital CS Council to prioritize backlogs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, combined with competitive base pay ranges and equity opportunities.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance their customer success initiatives globally. The role focuses on developing digital customer engagement strategies while collaborating across teams to align with broader organizational goals.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Additional US locations: $90,500 - $160,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer Success operations expertise
  • Digital customer engagement strategy
  • Cross-functional team coordination
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

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