Revenue & Support Specialist - Reading

arrivaraillondon.co.uk

Reading, United Kingdom
Base: £37,444py; bonus/equity: not specified; bene...
Proven track record of customer service experience
Ability to work various shifts including nights
Excellent verbal and written communication skills
The role involves working both on board trains at barriers, offering excellent customer service across the network

Job Summary

  • The role involves working both on board trains at barriers, offering excellent customer service across the network.
  • Successful candidates must demonstrate an ability to write comprehensive and accurate reports fit for presentation as evidence in court.
  • The position requires flexibility to work a variety of shift patterns over 7 days a week, including potential overnight stays for events.

Matching Summary

The role involves working both on board trains at barriers, offering excellent customer service across the network.

Salary

Base: £37,444pa; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Proven track record of customer service experience
  • Ability to work various shifts including nights
  • Excellent verbal and written communication skills
  • IT Literate with knowledge of Microsoft Office
  • Ability to write comprehensive reports for court evidence
  • Ability to follow rules and regulations in workplace

Nice-to-have

  • Outgoing and confident personality
  • Outstanding eye for detail
  • Drive to work hard
  • Teamwork capabilities
  • Ability to think on feet
  • Ability to defuse potential conflict situations

Key Requirements

  • Pre-employment medical required
  • DBS check required
  • Covering letter and CV submission required

Work Rights

Not specified

Tailored Resume

Cover Letter