It Helpdesk Specialist

Gotion Inc

Manteno, IL, US
Base: $60,000 - $70,000 usd; bonus/equity: not spe...
On-site
Troubleshoot hardware software network issues
Install configure maintain operating systems
Support microsoft 365 email systems
The IT Helpdesk Specialist serves as the first point of contact for all internal technical support requests, diagnosing, troubleshooting, and resolving hardware, software, and network issues

Job Summary

  • The IT Helpdesk Specialist serves as the first point of contact for all internal technical support requests, diagnosing, troubleshooting, and resolving hardware, software, and network issues.
  • Key responsibilities include providing Tier 1 and Tier 2 technical support, responding to helpdesk tickets, and supporting Microsoft 365, email systems, VPN access, and remote desktop tools.
  • Gotion Inc. is committed to fostering a diverse workforce and cultivating a culture of inclusion and belonging, providing equal employment opportunities for all.

Matching Summary

The IT Helpdesk Specialist serves as the first point of contact for all internal technical support requests, diagnosing, troubleshooting, and resolving hardware, software, and network issues.

Salary

Base: $60,000 - $70,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • troubleshoot hardware software network issues
  • install configure maintain operating systems
  • support Microsoft 365 email systems
  • document incidents resolutions processes
  • follow IT policies security protocols

Nice-to-have

  • customer-focused mindset high patience
  • ability to work independently team
  • exposure to cybersecurity best practices

Key Requirements

  • 2+ years IT support helpdesk role
  • Associate’s or Bachelor’s degree
  • Windows macOS operating systems knowledge
  • Microsoft 365 Active Directory ticketing systems
  • Basic networking concepts understanding
  • Hardware troubleshooting device setup familiarity
  • CompTIA A+ Network+ certifications

Work Rights

Not specified

Tailored Resume

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