As a Senior Support Engineer, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation
Job Summary
As a Senior Support Engineer, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation.
This role includes participation in an on-call rotation to support critical production systems outside of regular business hours.
We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal.
Matching Summary
As a Senior Support Engineer, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation.
Skills & Requirements
Must-have
Java based Application Support environment
Java/J2EE development / support projects
Release process and CI/CD pipelines
Source code management tools such as Git
Formal agile software development lifecycle
On-call rotation for critical production systems
Nice-to-have
Intellectually curious and passionate about technology
Creative and a problem solver
Exposure to Python
Experience working in polyglot environments
Knowledge of the Java language and underlying JVM
Knowledge of AWS Cloud Technologies
Key Requirements
1-3 Years of experience leading technical support teams
Excellent technical, diagnostic, and troubleshooting skills
Experience with Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS