Customer Service Manager

APM Terminals

Buenaventura, Colombia
On-site
Customer-centric approach
Continuous improvement mindset
Problem-solving from the root
APM Terminals is seeking a Customer Service Manager for their operations in Buenaventura, Colombia. The ideal candidate will have extensive experience in customer service within the logistics or port industry, a strong analytical mindset, and a commitment to continuous improvement

Job Summary

  • As Customer Service Manager, you will be responsible for ensuring a comprehensive, consistent experience aligned with APM Terminals' global standards.
  • You will lead a multidisciplinary team, manage key service indicators, and act as a strategic link between clients, operations, and support areas.
  • We offer the opportunity to be part of a leading global port industry company with a collaborative, dynamic, and challenging work environment.

Matching Summary

Match Score: 85

APM Terminals is seeking a Customer Service Manager for their operations in Buenaventura, Colombia. The ideal candidate will have extensive experience in customer service within the logistics or port industry, a strong analytical mindset, and a commitment to continuous improvement.

Skills & Requirements

Must-have

  • customer-centric approach
  • continuous improvement mindset
  • problem-solving from the root
  • port operations understanding
  • global standards alignment
  • KPI management and root cause analysis

Nice-to-have

  • driving excellence in interactions
  • strategic client relationship leadership

Key Requirements

  • 7 years of general experience
  • minimum 5 years leading Customer Service areas
  • experience in port, logistics, transport, or operational industries
  • leadership of multidisciplinary teams
  • management of documentary, regulatory, or customs processes
  • advanced English proficiency
  • availability to reside in Buenaventura

Work Rights

Not specified

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