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This job posting is for a Microsoft CRM Specialist at Accenture, focusing on implementing and optimizing Microsoft Dynamics 365 Customer Relationship Management solutions. The role involves working closely with clients, gathering requirements, and leading project delivery to enhance business performance.
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Job Summary
You will serve as a CRM solution consultant driving the design, build, and implementation of Microsoft Dynamics 365 initiatives to enhance business performance.
The role requires extensive hands-on experience with the full customer service life cycle including case management, routing, entitlements, SLA, and knowledge management.
Candidates must have delivered at least 3-4 CRM transformation programs in client-facing roles and possess strong pre-sales capabilities for creating proofs of concept.
Matching Summary
Match Score: 75
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This job posting is for a Microsoft CRM Specialist at Accenture, focusing on implementing and optimizing Microsoft Dynamics 365 Customer Relationship Management solutions. The role involves working closely with clients, gathering requirements, and leading project delivery to enhance business performance.
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Skills & Requirements
Must-have
Microsoft Dynamics 365 Customer Service
Dynamics 365 Marketing and Sales modules
Power Platform expertise
Customer Service Life Cycle implementation
Requirement gathering and process mapping
User story creation in Jira/Dev Ops
Pre-sales and RFP response experience
Nice-to-have
Salesforce CRM exposure
Contact Centre Platform knowledge
IVR and Telephony Integration
Small team management experience
North America or Canadian project experience
Technical implementation skills
MBA from tier 1 or 2 university
Key Requirements
Minimum 3-6 years of CRM platform experience
MS Dynamics 365 Customer Service certification required